At KaizenQ, we are committed to protecting your privacy and ensuring your personal data is handled in compliance with the Singapore Personal Data Protection Act (PDPA). This policy explains how we collect, use, and disclose information when you visit our website.
1. Data We Collect
We collect the following types of information:
- Contact Information: Name, work email, company name, company type, and phone number when you request a demo.
- Usage Data: IP address, browser type, device information, and site interaction data collected via Google Analytics and Cloudflare.
2. Purposes of Collection
We use your data for the following purposes:
- To schedule and conduct the requested product walkthroughs/demos.
- To follow up on your interest in our services.
- To analyze website traffic and improve our user experience.
- To ensure the security and integrity of our website.
3. Disclosures to Third Parties
We share data with the following service providers to operate our site:
- Google (GA4/GTM): For website analytics (IP anonymization is enabled).
- Cloudflare: For security, CDN services, and basic web diagnostics.
- Resend: To process and deliver the demo request emails to our team.
We do not sell your personal data to third parties or use it for targeted advertising.
4. Data Retention
We retain demo request information for as long as necessary to fulfill our business relationship with you or as required by law. Analytics data is retained according to our vendors' standard retention periods (typically 14 months for GA4).
5. Cross-Border Transfers
Your data may be processed on servers located outside of Singapore (e.g., in the United States) by our service providers. We ensure these providers maintain standards of protection comparable to the PDPA.
6. Your Rights
Under the PDPA, you have the right to access your personal data, request corrections, or withdraw consent where applicable.
To exercise these rights, please contact us at privacy@kaizenq.io.
7. Security
We implement industry-standard security measures, including HTTPS encryption and secure server configurations, to protect your data from unauthorized access or disclosure.
8. Cookies
We use cookies to manage your preferences and understand site usage. You can manage or reject non-essential cookies using the "Cookie Preferences" link in our footer.